The support aspect to this product alone is worth it.
Plus, the staff is phenomenal. They are very knowledgable about Salesforce. DealerTeam staff is eager to help you with any question. They are able to explain very complex technical things in laymans terms. This is such a rare find for a dev shop. They are extremely professional and have only been a pleasure to work with.

Even better than the CRM is the support I receive from the Dealer Team Support Group!
I manage a Business Development Center in a high volume retail super center. We handle approximately 2500 contacts a month. The only way we can successfully and thoroughly help all of our customers is through Dealer Team. From documenting history to setting tasks my team and myself spend about 90% of our day immersed in Dealerteam. Also, for real time inventory access and information gathering it is the best CRM I have ever used in my 25+ years of experience.

It doesn't get much better than this.
Dealerteam is simply the best solution out there, especially for the small to midsized group. It flips the entire Dealer technology landscape upside down. Now we can have solutions tailored to our EXACT business cases precisely WHEN we want them. It's about time Dealers stop building process around technology and start building technology around process...